Quality Policy

Medical Trust Corp has a Quality Policy that aims to meet and exceed customer expectations by providing the highest quality products and integrity of service.

We partner with companies to achieve excellence in quality and delivery of products to enhance satisfaction of our customers and stakeholders.

To Achieve this goal, we work towards

  • Complying with applicable statutory and regulatory requirements and create an environmentally friendly process
  • Empowering through teamwork and innovation to meet the needs and expectations of the interested parties
  • Identifying the risk and opportunities for the business, products and plan for mitigation
  • Continual improvement of the business plan through good
    1. Complain Management and consultation of the products
    2. Event reports to Customers showing the importance of communication and how to communicate the information
    3. Inform any Field Actions that may be in process with the instructions to communicate, execute and to follow-up with Customers
    4. Good practice of documentation and signatures required on the documentations
    5. Administer the inventory, comply with the requirements of storage and product management required by the supplier
  1. Product consultation and Managing Complaints
    Consultations

    It could be interpreted as a customer’s contact or another user asking for information that is not related to a functional problem of the product. There is no indication of a complaint. Example: consultation, routine service or a routine planification.

    • Any communication written, electronic or oral that is given with deficiency related to physical characteristics, identity, quality, security-related, durability, confidence or effectiveness of the performance of any product that is distributed.
    • Protocol given by the manufacturer will be followed
    • A form will be filled out with a description of the matter within the first 48 hrs. and notified to the Manufacturer in partnership.
    • Clear Instructions given by the manufacturer will be provided to the End User to follow.
    • Follow up will be provided and related to the manufacturer
  2. Field Actions

    A Field Action is a correctional letter or a letter to retrieve any product that is informed to customers of any problem related to quality of the product and instructions to be followed

    Complaints
    • In accordance with regulations, the manufacturer needs to inform the users and be sure the actions required are taken place.
    • Asure that all actions required are followed in order to guarantee the security of the patient and/ or the User.
    • There is a time frame required to complete the action that is requested to complete the Field Action
    • The Distributor will be in contact with the final user to make sure that the Field action is executed immediately.
    • All forms from the Manufacturer required for the Field Action will be filled out appropriately within the time frame given
    • All protocol given by the manufacturer will be followed and informed